New York Sports Club Support Ticket - Colonia, New Jersey

NYSC "Rate :ock" feel is not well defined. - NYSC Membership

Created By: gbaliga's Picture gbaliga Last Reply: nyscnome's Picture nyscnome
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 2 years ago
Department: N/A Replies: 1
Product: NYSC Membership

I signed up with NYSC( New York Sports Club ) in Jan’13 for 1 year Gym membership. At the time of joining I was told all I need to do is pay is $49.00 application processing fees and $19.99 per month for 11 months with 1 month free membership. At the year end the membership will renew automatically for 1 more year, provided I inform them one month in advance to cancel the membership and the same will be cancelled else the membership renews automatically.

I informed them in Dec 2013 my intention to cancel the membership which was expiring in Jan 2014 and also paid about $11(pro rated till Jan 2014). The manager in the club said my membership won't be renewed and my membership is cancelled as of Jan 17th 2014. I have paid NYSC on time during the entire contract period without any miss payment.

I was contacted by a collection agency last week saying I owed NYSC about $60.00. When I contacted them last week they said they have a rate lock fee of $40.00 every Jan 1st. So even though I had cancelled my membership the rate lock fees of $40.00 needs to be paid. I think this is a fraud NYSC is doing to its customer. I was never told upfront of this rate lock fees. At the time of joining they had mentioned this "Rate Lock" fee will be charged for next contract renewal not for previous membership. Now they are insisting I should pay this $40.00 “Rate Lock” fee. I don’t understand why I should pay this “Rate Lock” fee when my membership was cancelled in Dec and I had no intension to renew their membership in 2014.

I have contacted NYSC club in Colonia, NJ (spoke to Tamy) and to NYSC member service agent(866-988-8687, Anjel) about this Rate Lock fee. They are of not much help and co-operative. I feel NYSC is doing this fraud of skimming their customer of not mentioning about the “Rate Lock” fee upfront. I think they need to be exposed in this deceptive practice thru this web site.

Don’t understand why I should pay this rate lock fee when the membership was cancelled timely and the membership was not being further renewed.

Please help in any way to resolve this issue. I can provide my membership details etc. if needed.


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