New York Sports Club Complaint

New York Sports Club Complaint

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New York Sprots Club customer service Bad Decision - total body conditioning class


I have been a member at NYSC for at least 10 years. I use the gym Monday thru Friday at 5a.m. The total body conditioning class that I take on Monday morning at 6 a.m. in Croton on Hudson is being dropped at the end of April due to budget cuts. Yet there is a 9:30 class on Monday, a 10:30 on Tues., Wed., & Thurs. and a 10:30 on Saturday. I don't think there was any consideration given to those members that must come first thing in the morning. Why not cut one of the 10:30 classes? Aren't all members entitled to a great member experience...Am I not entitled to participate in a class? The only other early morning class is spin and after a couple of years it does begin to get old...very old.

I spoke with Jim Cunningham who was very polite told me the classes were based on #'s. He listened to everything I had to say but at the end of our conversation, I knew it fell on deaf ears - simply because he never asked me for contact information.

I do hope that you will reconsider your decision and not come back to me with the "well its too late now the schedules are already done"

I look forward to hearing from you.

By the way, Lisa is an amazing instructor.

Sincerely
Anne
amassey@fwrests.com
member #0002418773


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Comments


janet181960 says: (8 years ago)
 0
The instructors at the gym are good, but NYSC is a corporation that cares nothing about the members. They do only what is good for the bottom line.



janet181960 says: (8 years ago)
 0
Anne,
Join another gym. This one is horrible.




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