New York Sports Club Reviews and Complaints

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New York Sports Club Reviews

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  • Illegally forging signatures on contracts



    Was a member at NYSC for a little over a year. Had personal training the entire time. After 13 months, i took a break from the gym and froze my account. A few months later, I get a phone call from their billing department stating I am past due $60 per month for my personal training contract. ***I NEVER SIGNED A CONTRACT FOR PERSONAL TRAINING*** I had her send me a copy of it and it was NOT my signature. NYSC FORGED MY SIGNATURE ON A LEGAL DOCUMENT. What kind of unethical practice are they running there?!?! I immediately told them to cancel my membership as I will never go back there. Now 1... More...
    (Miscellaneous)
    jdangelo's Picture   jdangelo    0 Comments   Comments
  • Failed to Cancel Membership



    Hello. I'm sorry that I had to take this action. Back in Feb 2015 when my membership contract with NYSC terminated I requested to have my membership cancelled. I physically went to the club and spoke to the manager myself. He was ok with it given my contract expired that month. However despite that and even confirming over the phone the next day he failed to cancel my membership and in turn charged my credit card on March 1 and then again April 1st. This is simply ridiculous. How many times do I have to remind them to cancel a membership? It takes them so quickly to add a... More...
    (Miscellaneous)
    LutherJim's Picture   LutherJim    0 Comments   Comments
  • See what means "One week guest pass" in NYSC



    It is instead a permanent month to month membership binding contract until canceled by you in writing, with cancellation fees applied: Just see below the excerpts from Monthly Sessions Terms and Conditions which you will sign before you can get this 1 week guest pass: "MEMBERSHIP You understand that your agreement will continue month to month until you cancel it by providing notice as described below at any time prior to the next monthly billing cycle. You will continue to have the services provided under this agreement until the end of the billing cycle in which notice is... More...
    (Advertising)
    proshlyak's Picture   proshlyak    0 Comments   Comments
  • NYSC "Rate :ock" feel is not well defined.



    I signed up with NYSC(New York Sports Club) in Jan’13 for 1 year Gym membership. At the time of joining I was told all I need to do is pay is $49.00 application processing fees and $19.99 per month for 11 months with 1 month free membership. At the year end the membership will renew automatically for 1 more year, provided I inform them one month in advance to cancel the membership and the same will be cancelled else the membership renews automatically. I informed them in Dec 2013 my intention to cancel the membership which was expiring in Jan 2014 and also paid about $11(pro rated... More...
    (Miscellaneous)
  • NYSC 2/34 Street Staff Management and Staff are Lax



    Out of convenience, I've been going to NYSC at 2nd/34th for several years. In the last few years, I've experienced laxity in the management and staff regarding upkeep of equipment. In general, the equipment is ancient, but I put up with that. It's the staff's attitude regarding the maintenance and upkeep of equipment. Whenever, I've asked staff to remove a weight I can't manage, they say "it's the client's responsibility." Sometimes, I have to hunt for missing cable grips and still can't find them. Management seems to feel it's... More...
    (Spa Services)
    Rjrsm's Picture   Rjrsm    0 Comments   Comments
  • No Customer Service



    The worst customer service I've ever experienced!!! My firm pays for my Gym membership. I logged onto my NYSC account to get a copy of my receipt so I can turn it in with my quarterly spending account. Could not find a receipt anywhere. I called customer service and they said they don't offer receipts for monthly transactions. I said all my credit cards,electric,gas,cable,insurance all send me a receipt after the transaction has been made. They said I have to call back once a month and wait for twenty minutes for someone to pick up the phone and request a receipt. Are you kidding... More...
    (Government, Civil Services, Politics)
    frizazeld's Picture   frizazeld    0 Comments   Comments
  • NYSC - push hard sales and dont care



    Came to 86 and lex club to check what they have. I came to the store first, took classes schedule, then got back the same day, 10/30, in 15 mins, as I decided to get information finally. Told manager, I believe Mark, that I'm not ready to sign. He send me to sales person, MaryAnn who denied to give me any information about gym until I feel out membership card. I said I'm not ready to buy yet and need more information. She said hold on and left me for 10(!!!!) Minutes as she went to speak with someone that I'm not filling out the form. I left, angry. Mark was chasing me, and... More...
    (Beauty)
    maryannmark's Picture   maryannmark    0 Comments   Comments
  • NY Sports CLub Broadway and 80th Street



    After being a member for 5 years, I moved to Washington, DC. In the contract, it's clear that moving from NYC is a valid reason for stopping membership. I wrote a letter after I moved, giving my new address, etc. No response. The charges kept appearing on my credit card. On a visit to NYC, I stopped by the NYSC and asked why my membership had not been terminated. They pleaded ignorance, but said they would act--reluctantly. The charges kept coming. Today I'm calling American Express to take off last two charges. What a scam. More...
    (Beauty)
    Gragert's Picture   Gragert    0 Comments   Comments
  • LIED



    I went in to the NYSC on 86th and Lexington in Manhattan, NYC. I decided to take a tour and spoke with a salesperson. At the end of the tour we sat down in his office and he told me that he can give me a 10-day trial if I pay $49. I asked him if it is refundable and he said it is a hassle free refund if during the 10 days I decide to not become a member. The only reason I agreed to this was because he said it was a hassle free refund and I signed a paper, which to my surprise was my contract. Guess what? I contacted him on the 10th day to get my refund and he acted like he had no... More...
    (Beauty)
    irenelois1's Picture   irenelois1    0 Comments   Comments
  • Frank Edwards $29.00 fee charged to my CC



    I have received a charge on my CC for $29.00 on 1/2/2013. When I called to inquire about this unusual charge, I was told I signed a contract allowing NYSC to charge me this fee on an annual basis when my contract ends. My contract ends on 4/13/2013 and I didnt even know about this charge, it was never mentioned to me when I signed on at $49 per month. I was told I was on a month to month basis and could quit anytime I wanted. I dint want to quit but because they refused to credit me the $29.00, I quit. Other gyms in my area are offering me $29.00 per month 5-10 minute longer ride for me.... More...
    (Legal Services)
    FrankEdwards's Picture   FrankEdwards    0 Comments   Comments
  • Misleading Contract



    I have never posted a review about anything in my life, but feel so awful about my experience at this NYSC that I must! I am a NYC Department of Education teacher. A very poor teacher on a tight budget, might I add. A few weeks ago, I received an email from my employer that was promoting a new deal where NYSC is partnering with students and teachers around the city and is offering a lifetime membership deal of $29.95/month with no activation fee. The email directed me to my nearest NYSC for more details and to sign up. This deal sounded amazing, and even though there is a free gym... More...
    (Beauty)
    JSNYC's Picture   JSNYC    0 Comments   Comments
  • Misleading Contract



    I am a NYC Department of Education teacher. A very poor teacher on a tight budget, might I add. A few weeks ago, I received an email from my employer that was promoting a new deal where NYSC is partnering with students and teachers around the city and is offering a lifetime membership deal of $29.95/month with no activation fee. The email directed me to my nearest NYSC for more details and to sign up. This deal sounded amazing, and even though there is a free gym in my building I was interested in being able to attend the evening group classes. I walked into the 91st Street Club last... More...
    (Miscellaneous)
  • Going ons at NYSC



    The only gym in town were if you don't take training sessions with the gym trainers, the staff will harass you. And, if you complain, NYSC will terminate your membership. I can't say anymore because of a pending lawsuit. But beware of what is going on at 200 Madison Avenue, or at any NYSC Club for that matter. If you have been harassed or treated with disrespect at NYSC clubs make yourself heard. Don't let them push their trainers on you, unless you want to. NYSC should not be able to get away with stuff like that. Not in NYC. More...
    (Miscellaneous)
    newyorkcity's Picture   newyorkcity    1 Comments   Comments
  • Useless



    The heat in the mens room at the 23rd and 8th Ave site has been intermittently off for the past two weeks. No on can give me a straight answer. I have e-mailed and called but no one responds. How can I work out then take a shower in Arctic conditions -- they do not seem to care. The staff are fine but management leaves at lot to be desired. I spend a small fortune on membership and personal trainers but I do not get the service I paid for. If this is not fixed soon I am quitting this joint even though it is very convenient More...
    (Spa Services)
    NYTim's Picture   NYTim    0 Comments   Comments
  • Harrassment



    I terminated my member ship after about 16 months. I went to the fitness center and obtained a signed release. The following month I was billed $632. After disputing he charge, I was sent e-mails stating that New York Sports Club made an error. The following month the charges were removed on February 1. About a week later I started to receive calls from NYSC and for the past week daily and often several times each day I've been called by a collection agency. I followed the procedures the way the sports club had outlined. The collection agency is demanding a credit card and... More...
    (Miscellaneous)
  • policy changes



    I recently (3 months ago) moved from another gym to NYSC. I only use the pool and I was given a promise that Two of the four lanes would be open for member swimming at all times. A month into the membership, they began closing three lanes for various functions but I was given the promise that one lane owould ALWAYS be available for members. Now the "NEW" policy is that on weekends the WHOLE pool may be closed for various functions. All along they keep spewing the corporate policy of total availability... More...
    (Beauty)
    sdpotter's Picture   sdpotter    0 Comments   Comments
  • Membership



    To date have yet to receive a call back since Feb from general manger at 59th and Madison st club. I am insulted as I have been a member of NYSC since the 1990's and spent a large sum of money on personal training. I will no longer RECOMMEND THIS CLUB TO ANY OF MY FRIENDS after the shoddy way I have been treated. So i am still waiting for the phone call, but I guess it will never happen. More...
    (Beauty)
  • New York Sprots Club customer service Bad Decision



    I have been a member at NYSC for at least 10 years. I use the gym Monday thru Friday at 5a.m. The total body conditioning class that I take on Monday morning at 6 a.m. in Croton on Hudson is being dropped at the end of April due to budget cuts. Yet there is a 9:30 class on Monday, a 10:30 on Tues., Wed., & Thurs. and a 10:30 on Saturday. I don't think there was any consideration given to those members that must come first thing in the morning. Why not cut one of the 10:30 classes? Aren't all members entitled to a great member experience...Am I not entitled to participate... More...
    (Beauty)
    amassey's Picture   amassey    3 Comments   Comments

New York Sports Club Reviews By Product


New York Sports Club Comments


NYSCsucks says: (2 years ago)
 0
I was a member in Boerem Hill, Brooklyn. After regularly going for two years, one day I returned to the locker room, to find my lock broken and everything stolen. The Mgmt. suggested I call the police. I did, and filed a report. Once I did that, the Mgr. said there was nothing he could do to help as this was now a "Police Matter."
They didn't apologize or even offer a free month to compensate my loss!
THE WORST!



frizazeld says: (3 years ago)
 0
The worst customer service I've ever experienced!!! My firm pays for my Gym membership. I logged onto my NYSC account to get a copy of my receipt so I can turn it in with my quarterly spending account. Could not find a receipt anywhere. I called customer service and they said they don't offer receipts for monthly transactions. I said all my credit cards,electric,gas,cable,insurance all send me a receipt after the transaction has been made. They said I have to call back once a month and wait for twenty minutes for someone to pick up the phone and request a receipt. Are you kidding me!



rungirlrun says: (3 years ago)
 0
New York Sport Club in Stamford, Commerce Park is horrific! I signed up for personal training in Nov- 2013. Upon my signing I made it clear that I travel the Manager "Chris" Assured me "oh you can freeze you training anytime just come and see me". I asked for my training to be frozen (which means no payment) for the month of December. Well in advance of the renewal date which is the 13th of each month. Guess what my credit card was charged on 13th! I quickly called my trainer and he said he put in for a refund I waited 10days nothing - another 5days nothing, so I called corporate offices left messages even spoke with a representative who told me it take 11days well hmmm by that point it was already 15days. Now its January 21st guess what NO Refund! so I am now going dispute this charge with my bank. This club has changed over the years the receptionists are rude they are not well trained Im not sure who the manager is because NO one is ever there. I've never seen a place of business that there is not always a manager or assistant manager there to take care of day to day. Apparently on Friday's NONE of them work. Its horrible this is what I pay for monthly.



scorpionad says: (3 years ago)
 0
The "managers" at these clubs are high school drop outs and have no understanding of the business. they keep signing up members and don't have enough equipment and the existent equipment is broken so people fight over the machines. They cursed at me, and when i raised my voice they called the police to take me out and told me to never come back but they KEEP charging my credit card and I cannot stop them. I keep calling for hours and hours every day and cannot find anyone. This is a corporation which means they spend the least and charge the most , give you no service and make you sign life-time agreements as if you MUST marry them. It is outrageous that the government doesn't fine them and close them down. Nobody should have my credit card and charge it whenever they want!!!!



tomkelly15 says: (4 years ago)
 0
i think they are a bunch of classless managers,,i joined on a month to month feb 2012..did not use the gym...my own fault..went to the downtown on broadway to cancel in july of 2012..was told the manager is busy it would be at least 20 minutes,,,ok,,,next month the same story,,haha well this time i figured it was a scam so when i did go in expecting a jerk story as soon as i walked out the door i had a friend walk right in and ask about a membership ...wow the manager was free,,,well they continued to charge my bank card...until i cancelled the card,,,now its june 2013 and they have me in collections unreal from a month to month membership for 89 bucks a month wow



gugerez2 says: (4 years ago)
 0
Can anyone tell me which bank does business with NYSC?



ROEBALL says: (4 years ago)
 0
i have a complaint , was at the nysc in danbury today 1/1/13 the gym was suppose to open for 7am. posted on the doors well, no one showed up until 740 and apparantly the person that opened the gym was an instructor and clearly said she is not responsible for openeing the gym, at the same time a new employee was there waiting to get in as well, her first day at the babysitty position, she didnt even know what to do, so everyone that entered the gym this morning was there with no EMPLOYEE ... i feel if i had all the intention of working out at 7 someone should be there..this happened one other time in the past and we got a 1mth free, ive been a member there for 15 yrs...very disappointed when i called and they said they couldnt do anything for us...



dadude says: (7 years ago)
 0
I train often at New York Sport's Club W 23rd St location on 23rd St & 8th Ave. Yesterday (9/22/10) I was an ad for Kettleball call for Thursday (9/23/10) at 1pm. I went to the front desk and signed up. I "clearly" wrote my name and cell # as well as my email address. The class was for 1pm. I work in sales and I"m all over the city. In order to accomidate the 1pm class on Thursday (9/23/10) I rescheduled my appointments, and had quickly hop on the train from E 76th St & 2nd Ave inorder to get to the gym on time. I took two tranis, ran up the stairs, changed, at this point I'm drenched in sweat from the weather being quite warm and I"m in cuff linked shirt and dress pants. I get to the front desk to inquire about the class and I'm told it's cancelled. I was shocked, and responed "what do you mean cancelled, why was I not notified? I wrote my name, cell # and email address on the sheet"? The response was they lost the sheet and I was livid and freakin pissed. Of course I asked the young man in the front who was very nice if I may have the email address of someone in corporate because I am going on an email frenzy. I was told to wait and the usual song and dance, I briefly spoke to a very tall, female who I know is one of the people in charge that someone will be "right with me". All the time employees are whispering and I'm getting pissed, upset, I'm sweaty, had to get dressed for a second time and I'm not very pleased. There was another gentlemen approx 30ish, sotcky who eihter works in sales and is usually in the office and he's watching this play out and didn't even bother coming over to assist. He didn't look like he was so called on duty because he was working out but I know he works there. He could've at least attmepted to help but was naturally whispering and looking at my direction. I finally spoke with a very young girl who was pleasant but I really don't think she was the mgr because I've been going to that location long enough to know who's in charge. She naturally apologized and offered a free class and I told her I don't need anything free just the damn email of corporate. She gave it to me and I left freakin fuming. Not only will I not return to that location, but I hoep by Nov 1st or sooner to end my membership as soon as I find another gym and one where the staff is not afraid to admit they scrwed up and not afraid to talk to an irate client. I work in sales, it's totally unacceptalbe what was done, the lack of follow through and the lack of the staffing caring enough to step up to the plate.




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